How to Switch Tour Booking Platforms: Exit Checklists for FareHarbor, Rezdy and Bókun

Most switching advice is about setting up the new platform. This guide is about the other end: the terms, deadlines and loose threads involved in leaving FareHarbor, Rezdy or Bókun specifically, taken from each company's own published terms.

It assumes you have already chosen where you are going. For the general mechanics, our guides to implementing software without disrupting your season and the data to export before switching cover parallel running, rollback and the full field list.

The one rule: export before you give notice

None of the three platforms promises in its terms to keep your data available after you leave. One keeps it for a week; another deletes it on termination. So the order matters: export everything, check the files open and are complete, then give notice.

The second principle is about timing. Your real exit date is not the day the new system goes live. It is the day the last tour booked in the old system has run, been paid out and had any refund settled. Until then, the old account is still doing work.

Exit terms at a glance

From each company's published terms, checked in October 2026. Your own agreement may differ, so read it before acting.

Leaving FareHarbor

• Export from reporting. FareHarbor's reports and manifests download as CSV. Pull future bookings, customers and payment history, and keep a copy of your item and availability setup to rebuild from.
• Give 15 days' written notice, timed so the account stays open until your last FareHarbor-booked tour has run. Under its terms you remain responsible for those guests, and payouts can be held until each tour is delivered.
• Rethink your displayed price. FareHarbor adds its fee at the guest's checkout. On a platform where you pay the fee, decide whether to raise your prices or absorb the difference before your site shows the new checkout.
• Find every Book Now button. FareHarbor's booking flow is often embedded across many pages and in emails. Search your site and templates before switching any of them.

Our FareHarbor alternative guide covers whether to switch at all.

Leaving Rezdy

• Export first, urgently. Rezdy keeps your data for only seven days after termination, extracting it on request at your cost before it may delete it. Do not rely on that window.
• Give 28 days' written notice on a monthly plan; on an annual plan, notice must arrive before the term ends. There is no refund of usage charges for a change of mind.
• List every reseller. Rezdy's strength is its agent marketplace, and those connections live inside Rezdy. Write down every agent who sells you, and tell each one how to book you from now on.
• Account for gift cards and vouchers sold but not redeemed. They are promises to customers and need honoring in the new system.

See our Rezdy alternative guide for the options.

Leaving Bókun

• Export before canceling. Bókun's terms say it deletes account data on termination and make no export commitment.
• Cancel inside the account at least two US business days before the next billing period. Access continues to the end of the current period, so cancel near the end of a cycle, not the start.
• Model your Viator costs. Bókun charges no fee on Viator bookings. If Viator is a big channel, work out what your new platform charges on those bookings before you move.
• List resellers and other connected suppliers. Any reseller or product-sharing arrangements set up inside Bókun need re-establishing elsewhere.

Our Bókun alternative guide covers when leaving makes sense.

Reconnecting marketplaces without downtime

Marketplace connections are made per product option. GetYourGuide's supplier help describes linking each option to the matching product in your reservation system, either through a flow in the booking system or by mapping in its own portal. That gives you a natural way to move safely:

• Move one product at a time, starting with a mid-volume one, on a quiet weekday.
• Disconnect old, connect new, in that order, for each option. Two systems pushing availability to one listing is the fastest way to oversell.
• Copy future bookings into the new system first, so the new connection publishes the correct remaining capacity from its first sync.
• Ask each account manager how bookings already taken through the old connection will be handled, and whether your ranking or reviews are affected.

Then make one test booking per channel and check it lands, with the right option and participant count.

Money in flight

The data moves in an afternoon. The money takes longer, and it is where switches go wrong quietly.

• Refunds stay where the payment was taken. A guest who paid through the old platform is refunded through it, which is one more reason the account must stay open until those tours have run.
• Saved cards do not travel. Card details held by one payment processor cannot be copied into another, so any balance still due on an old booking needs a fresh payment link or an invoice from the new system.
• Deposits split across systems. If a guest paid a deposit in the old system and pays the balance in the new one, record both against one booking so your revenue reports and their receipt agree.
• Reconcile the last payouts. List every old-system booking still to run, with the amount you expect to receive, and tick each one off as it arrives.

None of this is complicated, but it needs one named person who owns it until the final payout lands.

Redirecting widgets and booking links

• Inventory every link: website buttons, Google Business Profile, Instagram and Facebook bios, email signatures, confirmation templates, QR codes on printed material, and links you gave hotels and partners.
• Switch the website last, after the new system has taken a real booking end to end.
• Keep a fallback. For printed QR codes and partner links you cannot change, point them at a page on your own domain that you control, so the next switch is a one-line change.
• Update tracking. Move analytics and conversion tracking to the new checkout, or your marketing data will show a collapse in bookings that did not happen.

The exit sequence and post-switch checks

1. Read your agreement; note the notice period and data terms.
2. Export everything and confirm the files are complete.
3. Build products and load future bookings in the new system.
4. Move marketplace connections, one product at a time.
5. Switch website and partner links once a real booking has gone through.
6. Stop taking new bookings in the old system.
7. Give notice so the account closes after the last old booking runs and pays out.
8. Take a final export on the last day of access.

In the first two weeks after go-live, check daily:

• Marketplace bookings arrive with the right product, time and headcount.
• Remaining capacity matches across every channel.
• Confirmations and reminders reach guests, with the right meeting point.
• Payouts from the old platform for already-delivered tours are arriving.
• Nothing is still booking through an old link you missed.

How Travelity helps

Setup and onboarding are free: the Travelity team helps you set up your products, connect your channels and get your team live. Availability syncs in real time with GetYourGuide, Viator, Trip.com and Google Things to Do, so once each product is moved across, capacity stays aligned on every connected channel and on your own site through the booking widget. The 21-day trial needs no card, which is long enough to rebuild your catalog and take test bookings before you give notice anywhere.

Frequently asked questions

How much notice do I need to give to leave FareHarbor?

FareHarbor’s provider terms say the agreement runs indefinitely and either side can end it with 15 days’ written notice. You stay responsible for bookings made before termination, and payouts can be held until those tours are delivered. Check the version of the terms that applies to your account.

What happens to my data when I cancel Rezdy?

Rezdy’s booking software terms say it keeps your data for seven days after termination, during which it will extract the data on request at your cost, and after which it may delete it. Export everything you need before you give notice, not after.

How do I cancel Bókun?

Bókun’s terms say you cancel inside your account at least two US business days before the next billing period starts, and access ends at the end of the current period. On termination Bókun deletes the account’s data, so export bookings, customers and products first.

How do I move my GetYourGuide and Viator listings to a new booking system?

Marketplace connections are made per product option, so each option has to be connected and mapped to the matching product in the new system. Do it one product at a time, ideally on a quiet day, and ask each marketplace’s account manager how bookings already taken through the old connection will be handled.

When should I actually close my old booking account?

Not on go-live day. Close it once the last tour booked in the old system has run, its payout has arrived and any refunds are settled. For most operators that means keeping the old account open, but taking no new bookings, for the length of their usual booking window.

Bottom line

Leaving a booking platform is mostly a matter of order: export, rebuild, reconnect, redirect, and only then give notice, timed to your last old booking rather than your go-live date.

Read your own agreement before you start, because the deadlines differ sharply — fifteen days, twenty-eight days, or two business days — and so does what happens to your data afterward.

Related guides

• Best tour booking software in 2026: a buyer's guide
• Implementing tour booking software without disrupting your season
• The data you need before switching tour booking software
• Rezdy vs Bokun vs FareHarbor: which fits your tour business?