Travelity accounts belong to tour operators, transfer providers and accommodation hosts, their team members, and their partner agents. If you booked a tour or transfer through an operator’s website or app, you do not have a Travelity account — please contact that operator about your booking and your personal data.
Delete from the mobile app
- Open the Travelity app and sign in.
- Go to Settings → Delete account.
- Type your email address to confirm, then tap Delete account.
Delete from the web
- Sign in at https://admin.travelity.app/account (this link opens your Account page directly). You can also log in as usual and click your avatar in the top-right corner → Account.
- Click Delete account, type your email address to confirm, then confirm.
Deletion takes effect immediately and cannot be undone. You are signed out on all devices. You can register again later with the same email address, but that will be a new, empty account.
If you cannot sign in
Email support@travelity.app from the email address of the account and ask us to delete it. We confirm the request by replying to that address and delete the account within 30 days.
What is deleted
- Your account: name, email address, password and sign-in identity.
- Your membership of every workspace, your notification device registrations, and the terms-acceptance records tied to your login.
What is kept
- Workspaces and their data — products, orders, bookings, payments — belong to the operator and are not deleted.
- Operators’ activity logs keep your name and email on the actions you performed while a member. This is part of the operator’s business records.
- Technical logs and error reports that reference the account are kept for up to 90 days and then deleted automatically.
Owners of a workspace with team members
If you own a workspace that still has other members, you are asked to remove them first (Settings → Team) or to contact us. A workspace whose only member deletes their account is kept intact but can no longer be accessed; email support@travelity.app if it needs to be transferred to someone else.
Removing specific data without deleting your account
To correct or remove particular personal data while keeping your account, email support@travelity.app.
Questions: support@travelity.app. See also our Privacy Policy.